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Shipping
Holiday Shipping
We know the holidays are right around the corner, and everyone is excited to receive their orders. We have team members working around the clock to pick and ship your orders to ensure you receive everything on time. Please use the below info to know when you'll need to place your order, so that you receive your package on time for the holidays. As a reminder, our standard is to fulfill orders within 2-4 business days of order placement, and shipping time will vary, especially during peak holiday season, depending on which method is selected. We encourage you to get your orders in as early as possible to guarantee on time delivery before the holidays.
Holiday Ground Shipping- Orders must be placed by 12pm Eastern Standard Time 12/12 in order to receive your package by 12/25.
Holiday Express Shipping (2 day) - Orders must be placed by 12pm Eastern Standard Time 12/18 in order to receive your package by 12/25.
Holiday Express Shipping (Overnight) - Orders must be placed by 12pm Eastern Standard Time 12/20 in order to receive your package by 12/25.
Any orders placed after these dates are not guaranteed for 12/25 arrival, so please follow these closely to ensure your parcels arrive on time. If you have any questions, please reach out to [email protected].
What is my order status?
Once your order has shipped, you will receive an email with a tracking number to track your package from our warehouse directly to your door. Please allow us 2-4 business days to get orders shipped out.
How long should my order take to arrive?
It will take 7-14 business days for you to receive your order. The processing time is 2-4 business days after your order has been placed. The shipping transit time is 5-10 days (for ground shipping) after your order has shipped.
For expeditated shipping, we do ask for 24-48 hours to ship orders out. Transit time does exclude weekends and holidays.
Do you ship internationally or to PO boxes?
We currently ship domestically and internationally. We do not recommend shipping to PO Boxes as it often adds additional transit time. Our main carriers are UPS and Fedex pending final destination, however, orders shipping to PO boxes are shipped via USPS.
My tracking links shows as delivered but I never received my package. What should I do?
Sometimes carriers mark packages as delivered before they are actually delivered. We advise you to wait 3-4 business days and then reach back out to us if you still haven’t received your package. In most cases, however, the parcel may be accidentally delivered to a neighbor or nearby address and just needs a little extra time to
find its way into the right hands. If you have not been able to locate the parcel, contact [email protected] so we can investigate further.
What is the estimated shipping time?
Domestic (Ground): 5-10 business days
Domestic (Rush): 1-2 business days
International: 4-6 business days
If I pay for Overnight shipping, what time does my order need to be placed for it to go out the same day?
All orders will be shipped the next business day.
Please note that Overnight Shipping transit time EXCLUDES Saturday, Sunday, and holidays. If you place it before 11:00 am PST on a Thursday, it will arrive the following Monday. If you place your order on a Thursday after 11:00am PST, it will not arrive until the following Tuesday.
**Please note that we are not responsible for any delays that happen with shipping carriers once your order has left our warehouse.
Who is responsible for international taxes and duties?
All international orders are shipped DDU. The customer is responsible for all duties and taxes.
Shipping Fees
- $9 for ground shipping on all orders in the continental US under $80.
- Free ground shipping for orders over $80 in the continental US.
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