Returns

What is your return/exchange policy?

We accept returns and exchanges of unused, undamaged or incorrect items within 45 days of the original order date. To initiate your return, please visit our returns portal HERE. Returns are subject to a return handling fee of $7.00 USD, which will be deducted from the amount of your refund. All return requests must be submitted within 45 days of placing your order.

*Please note- Each order must be sent back in a separate box. We are not liable for lost returns if multiple orders are sent back in one box. We can only process a return based on the return label on the box.

What should I do if my item arrives damaged?

We apologize that you received a defective item! Please reach out to our customer service team at [email protected] with a picture of the damage and your order number.

For damaged items, we can only send out a replacement of the same item and color, or we can issue a store credit. Damaged items will not be accepted after 45 days of the original order
date." 

What should I do if I receive an incorrect item?

So sorry for the inconvenience and the error on our end. Please reach out to our Customer Support team at [email protected], and we will get the correct item out to you.

What should I do if I need to cancel or change my order?

Once your order has been placed, we are not able to cancel or change it. This includes changing the shipping method, shipping address, or an item size or color. We apologize for this inconvenience.

If your order has shipped out and you realize that the address is wrong, please reach out to our customer service team immediately, at [email protected], to have them reroute this for you. Please note that reroutes are not guaranteed.